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Amazon online chat how to#
Amazon online chat free#

Pick the most appropriate “Late Order” selection and go to the next step. Select “Arrived too late” or the appropriate selectionĭepending on your order status, you’ll find different options. If you don’t find it listed, click “Help with a different item.” 2. You should find your most recent orders at the top of the page under the heading “Do you need help with a recent item?” Visit the Amazon Customer Service page and complete the following steps.

Amazon online chat how to#

How to get an Amazon shipping fee refund in 3 steps In the past, Amazon customer support agents would offer to extend your Prime membership for a month or two for free.

Amazon online chat free#

The type of shipping and the delivery date depends on the specific product, but Prime-eligible items include free shipping.Īmazon’s delivery guarantee promises to refund shipping fees, but this can present a problem: How can Amazon refund shipping fees if you’re a Prime member who bought a Prime-eligible product and didn’t pay any shipping fees? However, being a Prime member does affect your refund in a different way.Īmazon offers Prime shipping benefits like free two-day shipping, free same-day delivery, and free standard shipping on Prime-eligible items. You can still get a refund if your item is late, even if you don’t have Prime. No, you don’t need an Amazon Prime membership to qualify for the delivery guarantee.

Attempted delivery on or before the guaranteed date disqualifies you from a refund.ĭo you need to be an Amazon Prime member to qualify for the guaranteed delivery policy?

At least 24 hours late: Your package must be at least 24 hours late to qualify.

If this happens, your purchases don’t qualify for a delivery guarantee. Severe weather, natural disasters, or worker strikes may cause late deliveries.

Unavoidable issues: Sometimes, things come up that are out of Amazon’s control.

Payment method successfully charged before time is up: If you hang out on the checkout page too long or if there are issues with your payment method, Amazon isn’t responsible for late delivery.

Your order confirmation email will include your confirmed delivery date. If the timer runs out, Amazon will push the delivery date. This “order within” countdown ticker tells you how much time you have left to order if you want to get it by the advertised date.

Order placed before “order within” time frame: Amazon often has a countdown on the Amazon product page.

Shipping option same as advertised: When you placed your order and selected your shipping option, it must have a stated guaranteed delivery date to be eligible for a refund.

If you entered the wrong address, your item wouldn’t qualify for a refund.

Shipped to an eligible address: You need to have entered an accurate, eligible address for shipping.

Here’s how to qualify for an Amazon late delivery refund:

How to qualify for a late delivery refund You can use this date to figure out whether your delivery is late. In essence, the guarantee only applies to “certain delivery speeds and select products.” You’ll find “guaranteed delivery” on the checkout page when it is available for your order.Īmazon will send your confirmed guaranteed delivery date in your order confirmation email. (We’ll dive into how to qualify in the next section). The company will refund shipping fees as long as the items qualify under the specified terms. About Amazon’s guaranteed delivery policyĪmazon’s delivery guarantee has specific terms and conditions.